Privacy Policy

1. Who We Are

Mixtern Trade Pvt. Ltd. ("Mixtern", "we", "us", or "our") is a company registered in India, based at 29-14-65, Lakshmivarapu Peta, Rajahmundry, Andhra Pradesh 533101. We operate the website mixtern.com. For privacy matters, contact us at info@mixtern.com.

2. Information We Collect

We collect information you voluntarily provide when you:

• Submit an enquiry or quote request via our contact form
• Request product samples
• Contact us by email, phone, or WhatsApp

This information may include: full name, company name, business email address, phone number, country, and the content of your message or enquiry.

We also collect non-personal technical data (via analytics tools) such as browser type, pages visited, and time spent on pages. This data is aggregated and anonymised.

3. How We Use Your Data

We use the information we collect to:

• Respond to your enquiry or sample request
• Provide product specifications, pricing, and documentation
• Maintain our business relationship with you
• Improve our website and communications
• Comply with applicable legal obligations

We do not use your data for unsolicited marketing without your consent, and we do not sell your data to third parties.

4. Legal Basis (GDPR)

For contacts based in the European Economic Area (EEA), our legal basis for processing personal data is:

• Legitimate Interest — to respond to your business enquiry
• Contractual Necessity — to process orders and fulfil supply agreements
• Legal Obligation — to comply with applicable export regulations and record-keeping requirements

5. Data Retention

We retain enquiry data for a maximum of 5 years from the date of last contact, or longer where required by Indian export and accounting regulations. You may request deletion at any time by contacting us.

6. Third Parties

We use Netlify for form submissions and website hosting. Netlify may temporarily store submitted form data. We also use Google Analytics (anonymised) for website traffic analysis. We do not share identifiable data with any other third parties without your explicit consent or unless required by law.

7. Cookies

Our website uses minimal cookies — primarily for analytics (Google Analytics). We do not use advertising or tracking cookies. By continuing to use our site, you consent to our use of analytics cookies. You may disable cookies in your browser settings at any time.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to our processing of your data
• Request data portability

To exercise any of these rights, contact us at info@mixtern.com. We will respond within 30 days.

9. Security

Our website is served over HTTPS/SSL. Enquiry data transmitted via our forms is encrypted in transit. We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

10. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top of this page will reflect the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or requests: Mixtern Trade Pvt. Ltd., 29-14-65 Lakshmivarapu Peta, Rajahmundry, AP 533101, India.
Email: info@mixtern.com | Phone: +91-9176081691